At The Home Linen, we want you to be happy with your purchase. If you receive a product that is damaged, defective, or different from what you ordered, we are here to help.

1. Eligibility for Return & Exchange

A product may be eligible for return or exchange if:

• You received a damaged or defective product.

• You received an incorrect product, size, or design.

• The product received is significantly different from the product ordered.

The product must be unused, unwashed, and in its original condition and packaging.

2. Unboxing Requirement

Customers are advised to record a clear unboxing video when opening their parcel. This may be required to verify claims regarding damaged, missing, or incorrect items.

Claims without sufficient evidence may not be accepted.

3. Time Limit

Please contact us within 3 days of receiving your order if you wish to request a return or exchange.

Requests made after this period may not be accepted.

4. Non-Returnable Items

Products may not be eligible for return or exchange if:

• The product has been used or washed.

• The product has been damaged after delivery due to customer handling.

• The product has been altered or modified.

• The product is returned without its original packaging.

• The return request is based solely on a change of mind or personal preference.

5. Exchange Process

Once your request is received, our team will review the issue and may request photos or an unboxing video.

If the request is approved, we will provide instructions for returning the product. An exchange will be processed after the returned item has been received and inspected.

Exchange availability is subject to product availability.

6. Damaged or Incorrect Orders

If you receive a damaged or incorrect item, please contact us immediately. After verification, we may arrange a replacement or another suitable resolution.

7. Return Shipping

If the return is due to an error on our part, such as receiving a damaged or incorrect product, The Home Linen may cover the applicable return and replacement delivery charges.

For other approved returns, applicable delivery or return charges may be the customer's responsibility.

8. Refunds

Where a refund is approved, the refund method and processing time may depend on the original payment method and the circumstances of the return.

Refunds will only be processed after the returned product has been received and inspected.

9. Order Cancellation

If you need to cancel an order, please contact us as soon as possible. Once an order has been dispatched, cancellation may no longer be possible.

10. Contact Us

For return or exchange requests, please contact us:

The Home Linen
Phone: 0334 4716221
Email: thehomelinen78@gmail.com
Address: Gulshan-e-Iqbal, Daldaga

Last Updated: September 2026